We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint about a legal advisor and you have not been able to resolve it to your satisfaction by discussing it with him, please contact the Head of the Department concerned. The name of the Department Head will have been communicated to you at the commencement of the matter but will be confirmed by any member of staff on request. In the event that your complaint relates to the Department Head then you should contact David Thornley, our Complaints Director.