Local GP practice advised to improve

It has been reported in the Lincolnite (http://thelincolnite.co.uk/2016/06/gp-surgery-south-of-lincoln-requires-improvement-in-caring-for-patients/) that a GP practice in Metheringham has been advised to improve the way it cares for patients following an inspection last December.

Inspectors found that patient outcomes were below average compared to the national average and revealed that some patients did not feel that they were cared for, supported and listened to, despite being treated with compassion, dignity and respect.

The practice was mostly below average for its satisfaction scores on consultations with GPs and in line with its satisfaction scores on consultations with nurses.

The report acknowledged that the safety and responsiveness of the services was good.

Nicola Lamming, Primary Care Manager for Universal Health Ltd, said: “The staff at Metheringham Surgery are dedicated and work hard to deliver a high standard of care to the 1,700 patients registered with the practice.

“I am pleased that inspectors recognized that staff deliver safe services and treated patients with dignity and respect, as these are very important areas.”

The Care Quality Commission are an independent regulator of health and social care in England who ensure that the service patients are provided with are effective, compassionate and of high-quality care.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

 

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