At this time, in light of the COVID-19 pandemic, the Foreign and Commonwealth Office is advising against all but essential travel to overseas destinations.

This has caused great concern for those who have booked holidays and are uncertain as to whether they will be allowed to travel or not when the time of their holiday arrives.

Although the Government advice and restrictions will continue to be updated, until such a time when travel restrictions are lifted, you may find that your holiday has been cancelled or that it has not been cancelled but you are in any event unable to take advantage of your booking.

If this is the case and you are finding it difficult to arrange a refund with your travel company, or are dissatisfied with any alternative offer that may have been made, you may be entitled to protection under either the ABTA or ATOL schemes or both, and you may also have protection under your travel insurance policy.

If you are being refused a refund; in the first instance you should speak with your travel company to establish why that is the case.  This can then be considered together with any terms and conditions that are in place with your holiday provider as well as any scheme that may apply.

If you would like us to consider the matter for you and advise you upon your particular circumstances, please contact us to arrange a telephone appointment. We offer a fixed fee scheme.  As part of this, we will provide a review of your documentation and advise you as to any further steps you can take.

We can help

Our fixed fee for these matters will be £350 plus VAT.  If advisable, we can follow this with a letter to your travel company setting out your position for a further fixed fee of £100 plus VAT.

To discuss these matters, please contact Amanda Collins or James Stocks in our Dispute Resolution team in the first instance.




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